If You have questions regarding the privacy and security of your personal information, please contact our customer service team on +966544000070 from Sunday to Thursday between 9:00 am and 5:00 pm.
When we collect your personal information
You will need to provide personal information when registering an account on the Site, submitting an application for your license to use the Content as indicated in the Terms and Conditions, or when you make any request.
Personal Information we Collect
The personal information we collect will include (but is not limited to): your name, surname, gender, date of birth, email address, delivery address, mobile phone number and/or bank details. We may also collect additional personal information that You provide with or as part of any request.
The User who uses the services and features of the Site accepts the need to register his bank or credit card details and data on the site before requesting a license to use the Content. These details are confidential to the Site and its team and are kept in encrypted form on the Site database and will only be used for the purposes of User payments and/or payments of Content licensed to You by the Site and the services You receive using our Content and/or Site Services during a secure purchase facilitated by our contracted payment service provider, the payment process is known as (Checkout), and these details are never shared with us.
The process (collection of personal information) is designed to protect access to your accounts and help the Site to provide You with the content and services you want. All personal information collected and stored by the Site is used for specific business purposes to protect and manage your accounts and transactions, as well as to comply with the regulations of the Kingdom of Saudi Arabia, and to help the Site better understand your financial needs in order to design or improve our products and services.
Other Information We Collect
We will collect certain information (such as: the time and date of your visit to the Site, the pages viewed and the platforms used by the User to access the Site) each time You visit the Site. We use this information to understand how our Site is used and to improve the Site. This information is anonymous and can never be linked to You.
How we use your personal information
We will use your personal information to: create and manage your account, process and deliver your requests, provide You with services and information; improve Site planning, contents, and functionality; and conduct research on the geographical composition and tastes of our users. We may use your personal information to send You information about our Contents, products and services. You can choose to unsubscribe from this feature at any time by clicking on the "unsubscribe" link in any marketing email (newsletters) we send You.
Sharing your personal information with third parties
The Site follows strict privacy procedures regarding the protection of your personal information. In addition, the Site requires all third parties who have a commercial need to access this information to adhere to similar and equal strict privacy policies. Personal information may be provided to a third party in order to process users' transactions; whether requested by the User; or disclosed by law (e.g., exchanging information under a court order or government subpoena, investigating fraudulent activity, etc.) or under joint marketing agreements we enter into with third parties. The Site may share the accounts or personal information of users of other companies for the purpose of telemarketing or postal marketing, provided that this is preceded by the written consent of the User, provided that any consequences resulting from this type of marketing or promotion are borne by the companies that own marketing and promotional advertisements and cannot be recourse to the Site and its owner with any claims or damages as a result of this type of consequences.
We have technical and security measures in place to prevent unauthorized access, loss or destruction of your personal information stored by us in error. We collect your personal information on a secure server and use firewalls on our servers. Although we are unable to guarantee 100% security, we emphasize that it is difficult to hackers to decrypt your data. Our security measures mean that we may sometimes require proof of identity before we disclose personal information to You. You are fully responsible for protecting your data from unauthorized access to your password, personal data and user account.
Safety and communication methods
The Site applies strict policies and security controls to ensure the protection of User information contained in systems and files. The Site respects your right to privacy and is committed to ensuring the privacy of the personal information of its users. You have the right to ask the Site at any stage to stop using your personal information for direct marketing or third-party marketing purposes. You can also contact us on +966544000070 on Sundays to Thursdays between 9:00 am and 5:00 pm.
Share User's location
The Site uses your device's location services to conclude promotions and campaigns tailored to your geographical location.